Every call the AI handles is transcribed line by line and kept. A summary and analysis come attached, so you can see what happened without listening back.
Caller asked to move next Tuesday 3pm to Thursday. Availability checked, rebooked for Thursday 11am, and the calendar updated.
I have a booking next Tuesday — could I move it to Thursday?
On Thursday I have 11am or 2pm free. Which suits you?
Eleven, please.
You have to ask the person who took the call
Replaying a recording from the start takes too long
Nothing on record when accounts of a call differ
Pick a call and the analysis sits next to the log — call details, summary, full transcript and the actions that ran, without switching screens.
What it was about and how it ended, in a few lines.
Positive, neutral or negative.
Resolved, unresolved or unclear — with the reasoning.
Calls needing attention are marked, with a reason.
Caller and agent, in the order they spoke.
Caller-side and agent-side audio.
What the caller said and what the agent said, in the order it happened. The whole transcript is kept, not just the highlights.
When a call ends the AI writes a summary and adds the customer's sentiment, whether the request was resolved, and the reasoning behind that call.
Search the conversation itself, not only numbers and agent names. Filter down to a topic, an outcome, or just the calls flagged for attention.
Calendar entries, notifications and the rest appear alongside the transcript, each with its destination and whether it succeeded.
No complex configuration. Set it up without code and go live the same day.
The transcript and recording are saved automatically. Nothing to press.
It writes the summary and works out sentiment, outcome and whether the call needs attention.
Pick a call from the list and the analysis and full transcript are there.
The agreed date and time is there in writing, and so is every change that followed.
Calls where the caller was clearly unhappy get flagged with a reason, so you review those instead of everything.
No setup fee, live in about five minutes. Start on the free plan.