Every call starts with the AI. It listens, captures the request, and transfers only when a person is genuinely needed. Because the routing decision happens before the handoff, nobody gets passed around and no caller has to explain twice.
Every transfer breaks someone's focus
Calls land on the wrong desk and turn into callbacks
You can't tell who should take it until you answer
The destination follows the request the AI captured. Only the calls that need a person reach a person — the rest the AI finishes itself.
| Request | Goes to | What happens |
|---|---|---|
| Change or cancel a booking | The store | The AI captures the name and time first, then transfers — so whoever answers starts with the actual question. |
| Billing and payments | Accounting | Amounts and invoice numbers are confirmed before the handoff, which removes the relay and the callback. |
| An existing customer | Their rep | Look the caller up in your CRM by number and connect them directly, instead of parking them with someone else. |
| Something urgent | The manager | Only the calls judged urgent go to the manager's line, so nothing time-critical gets buried. |
| Cold sales calls | AI handles it | No transfer at all. The AI answers and closes the call, and the summary is still there if you want to look. |
Incoming calls are answered by the AI first, which captures what the caller needs. Only the calls that truly require a person reach your team.
Who is calling and what they want. The AI passes along the points it gathered, so whoever picks up can start with the actual conversation.
Pair the transfer block with conditional and time-of-day branching to send each call somewhere different by request type, weekday, or time.
Nothing to change. Forward your existing line to Sidecall.ai and let the AI take the first pass on every call that comes in.
Put a branch in front of the transfer block. Route by hour, by what the caller said, or by the key they pressed.
Split the destination by the type of request the AI heard — or by whether the caller is an existing customer.
For example: viewing requests to the area agent, contract questions to the office.
Switch the path by weekday and time, so the same request can go somewhere different inside and outside business hours.
For example: transfer to the store on weekday afternoons; after hours the AI takes it and posts to chat next morning.
Let the caller press a number instead. When the reason is already clear, this is faster than asking.
For example: 1 for bookings, 2 for repairs, 3 for a specific person.
No complex configuration. Set it up without code and go live the same day.
In the flow editor, connect a transfer block after your conversation block. No code involved, just blocks.
Enter the number for each person or team. With conditional branching, every request type can have its own destination.
Call in and walk the handoff yourself. Wording and destinations can be changed at any time.
The AI handles appointment requests end to end and transfers only symptom questions or urgent matters to the front desk.
The AI captures which property a caller is asking about, then connects them to the agent covering that area. No callbacks needed.
No setup fee, live in five minutes. Try the transfer block on the free plan.